Kansas City’s Most Trusted Appliance Repair Company

When You Need Experienced In-Home Appliance Repair Technicians

Your Neighborhood Appliance Repair Company

Appliances always seem to stop working when you need them most. Hot day? That’s when the fridge and freezer stop cooling and needs appliance repair. Leaving for vacation and need to do a quick load of laundry? Washer stops draining. We’ve seen it all. We know the frustration all too well. For 35 years we’ve been getting our customer’s appliances back to top working condition fast. With our trained and master certified technicians, we do it right the first time.

Toby Tobin Contributor

The owner of The Appliance Care Company, Brien Pippen, is a frequent guest on the Toby Tobin radio show. Brien shares tips and insider advice for your major home appliances.

Tune in every Saturday to get expert advice for your home and lawn from Toby and his guests. You can also find useful content on Toby’s website.

Kansas City Favorites

The Appliance Care Company is proud to be recognized as a 2026 Kansas City Favorite, earning second place in the Appliance Store category!

This community-driven contest, presented by The Kansas City Star, celebrates local businesses that Kansas City residents know and trust.

We’re grateful to everyone who voted and helped us earn a spot among Kansas City’s favorites!

Nextdoor fave

The Appliance Care Company has been named to the winning list of Nextdoor’s 2021, 2023, 2024, and 2025 Neighborhood Faves, the only annual awards where neighbors vote to celebrate their favorite local businesses.

Used by one in three households in the US, Nextdoor is the neighborhood network where veriﬁed neighbors and businesses connect to the neighborhoods that matter to them.

View Neighborhood Faves

BBB accredited business

We’re proud to be accredited with the Better Business Bureau and have an A+ rating.

The BBB factors the following elements into its ratings: Complaints, Type of Business, Time in Business, Transparency, BBB Commitments, Licensing, and Advertising.

The Appliance Care Company Team

Owner Brien Pippen started repairing appliances with his father at age eleven. 38 years later and he’s still at it. Brien has made a reputation for the company by only keeping highly trained and skilled technicians on his team. Every technician is back-ground checked. The Appliance Care Company is the only company to have 2 certified master appliance technicians in the entire Kansas City area. The team are active members of United Appliance Servicers Association, Professional Servicers Association, and Marcone Servicers Association. You will never get a rookie for your in-home appliance repair.

Experience You Can Count On

The biggest issue people face when working with an appliance repair company is technicians who can’t properly diagnose the problem. Put frankly, the techs are not properly trained and don’t have the experience to do the job right. When your washer goes down and you need it working today, you need a technician that can properly diagnose the problem. That’s why when you work with us you’ll get the correct diagnosis the first time, and a machine that’s repaired to last.

Factory Authorized

Able to repair several major brands still under warranty.

Service All Brands

One of the few companies in KC that can service any brand.

OEM Parts Only

We only use original factory parts & nothing after market.

Real People Who Care

6 days a week a live and local person will answer your call.

Save Money With Our
Total Appliance Protection Package (TAPP)

Enjoy 15% off repairs, free diagnostics, and unlimited service calls all year when you join TAPP — plus professional planned maintenance for your home appliances!

About Brien

Brien Pippen is a third generation Appliance Expert. He was born into the industry and this is all that he has done his entire life. His grandfather worked at Sears, in the appliance department, in the late 1960s and early 1970s and his grandfather won many awards at Sears. Brien’s father, as well, worked at Sears in the Appliance Department also in the 1970s. Brien was born in 1974. In 1985, when Brien was 11 years old, his father and mother decided to open their own appliance business. They offered in-home appliance repair and retail sales of new and used appliances. Brien jumped in with both feet. At 11 years old, Brien began working in his father’s shop learning everything he could to be the best technician he could be. Needless to say, this was before internet and computers. Back then if you wanted to get into this industry you had to know somebody that was already a technician. Every day after school, evenings, weekends and during the summertime Brien was right there beside his father learning this ever-changing industry.

Brien started learning on Whirlpool-built belt-drive washing machines that were made in the late ’60s and early ’70s. Brien and his family ran a very successful appliance retail sales and service business up until 1999 when Brien’s father passed away. After the passing of his father, Brien continued the legacy. Brien has now been in the appliance industry for 38 years. From 2006 until 2013 Brien operated the largest appliance recycling center for Lowe’s in Kansas City. We processed 13 different Lowe’s stores and each Lowe’s store would produce two to three tractor trailers per month of used appliances. We rebuilt and wholesaled these appliances as well as having three retail stores selling new and scratch-and-dent appliances with 23 employees. Today Brien owns and operates The Appliance Care Company and is the largest in-home appliance service company in Kansas City with a very strong and aggressive retail appliance sales business. Over the years Brien has had many awards for Excellent Service from Angie’s List and the Better Business Bureau. Brien has been featured on several television stations as an appliance expert for TV news organizations. There are only two Certified Master Appliance Technicians in the Kansas City Metropolitan Area; Brien is one and his lead technician, Thomas, is the other one. Brien has a Certification as a Certified Dryer Exhaust Technician from the Chimney Safety Institute of America. Brien also has his ASE and Narda Refrigerant Recovery Certificates. Brien holds a Certificate of Accomplishment from the Major Appliance Technician Training and Certification Program as well as has a degree in Heating and Cooling. Brien Pippen is the leading appliance technician in Kansas City. Brien loves the challenge of new products. What scares most technicians thrills Brien. The Appliance Care Company has many attributes: It is the number one Speed Queen Platinum Dealer in Kansas City. The Appliance Care Company has achieved the highest rate of sales for Speed Queen in Kansas City, MO. The Appliance Care Company is a member of the Marcone Servicers Association, The Better Business Bureau, United Appliance Service Association and Professional Services Association. The Appliance Care Company is factory authorized for the entire Whirlpool family; Frigidaire and Electrolux and has technical support access for the GE and Samsung family. The Appliance Care Company is also a member of the Sears overflow team for in-home appliance repair. The Appliance Care Company is the leader for extended warranty work for Home Depot, Best Buy, Ferguson, AIG and Asurion. Brien is an expert in the warranty claims field which greatly helps his customers to get their warranty covered appliances repaired through The Appliance Care Company. All of these accomplishments were built from scratch by Brien Pippen himself. To this day Brien Pippen jumps in a van and runs service calls. Brien has processed hundreds of thousands of appliances in his lifetime. Despite all of his success, he still enjoys knocking on customer’s doors. He has personally trained all of his office staff and has a smooth running machine. For the past 5 years, Brien is the appliance expert on the Toby Tobin radio show here in Kansas City, Missouri, broadcasting Saturday mornings from 6:00 a.m. until 10:00 a.m. on 98.1 KMBZ. Folks call into the radio station and ask questions regarding appliance problems and recommendations. For hobbies Brien is a pilot and enjoys flying general aviation aircraft. He is also a certified scuba diver and achieved a Red Belt in the Martial Arts Hapkido. Brien graduated from high school in 1992 and attended Utah Valley State College and Longview Community College. Brien is currently working with an Architect to design a commercial building with an appliance school, retail appliance sales, in-home service dispatch center, appliance warehouse and an appliance drop-off service center. The Appliance Care Company is home based in Belton, MO, from 1985 to the present day and will continue to service the Kansas City Area for years to come.