Frequently Asked Questions
Yes, the technician will give a courtesy call when leaving his previous job.
No. Our technicians call when they’re on the way. It ranges from 5 to 30 minutes, depending on the distance from job to job. It’s simply a courtesy call.
If you don’t answer the call, our office will try to call you. We usually give a few minutes for you to call us back. If we do not hear from you, our technician will head to his next job. If that happens, we will reschedule your appointment.
As long as they are 18-years-old or older, anyone can be at the home. Please be sure they have the means to pay for all required expenses. It is required that we speak to the owner of the appliance for decisions and diagnostic findings.
Yes, the service call is free when you move forward with the repair. The technician will give you a quote from the Appliance University National Price Guide. That book is a flat rate book we use to quote prices. The Major Appliance National University Price Guide outlines thousands of job descriptions. We use flat rate pricing and do not charge by the hour. If you move forward with the quoted repair, the service fee is waived.
We stock our vans with common, high failure parts. So, most repairs can be completed the same day. If we need to order a part, we place your account in parts hold status and call you once the part arrives to our store. We do not recharge the service call fee if we need to order a part and return to your home to finish the repair. In order for us to stock every part for every appliance ever made… we would have to have a parts van the size of Arrowhead Stadium.
We can repair multiple appliances. Each additional appliance is half the cost of the all-day fee.
We only service appliances in our customers’ homes. Sometimes, in unusual cases, we offer shop repair.
YES! We sell all parts online only or over the phone. Please call our Parts Department at 1-877-703-8072 or visit KcAppliance.com. Once at the website, click on shop parts in the middle of the page. You must have the part number or model number when ordering. Please have a credit card ready.
We offer a 90-day parts and labor guarantee on out-of-warranty repairs. We stand by our work.
If the part installed fails, in that 90-day period, it will be covered at no charge. During the 90-day period, if we need to work on the same issue, we will not charge another service call fee.
If we need to order a replacement part to properly repair the appliance in that 90-day period, we will set up an appointment—once we receive the part–without an additional service call fee.
Yes, we accept credit cards, but we do charge a 5% convenience fee. We do not charge a convenience fee for cash or check payments.
If our technician needs to return to install parts, we would only charge one service call fee for the diagnosis of your appliance.
Our dispatchers can only tell you the service call fee. Our dispatchers are not technicians. Only our techs can give quotes. After diagnosing your unit, our technicians will tell you what is wrong with your unit, explain the repair options (if there are any options) and give you a quote for the cost of the repair.
A good technician can find the problem with the unit, but a great technician can find what is causing the problem. Our techs diagnose your appliance so they can find out what is causing the problem and give you any repair options.
